Withdrawal Policy
The Withdrawal Policy clarifies the requirements and procedures for any requested withdrawals. Should there be any discrepancy with the Terms and Conditions, the Terms and Conditions shall supersede this Policy.
Documentation
Before processing your first withdrawal request, we are required to verify certain documentation. You will receive an email from our support team identifying the specific documentation needed to complete your withdrawal.
Here are the types of documentation you may be requested to provide:
Upload a selfie holding your credit or debit card, covered the 6 middle number with your fingers.
Photographic ID:
The photograph page of a valid Passport, Driving License or National ID card. Your name, photograph and signature must be clearly visible.
Utility Bill:
A recent utility bill, such as an electricity or phone bill. The bill must include your name and address as registered on your account, and must be less than 3 months old.
Online utility bills cannot be accepted as proof of address. We only accept scans of hard copy Utility Bills such as electricity or water bill which are not older than 3 months.
Proof of ownership of the deposit and withdrawal accounts:
Credit or debit cards: Front and back of the card used for the deposit. Please let visible only the first 6 digits and the last 4 of the front and also block out the 3 digit security code on the back of the credit card. The card must be signed.
We can also request a selfie holding your credit card in your hand covered the midle digits of the card with your fingers.
Wire Transfer: Recent bank statement (issued less than 3 months ago). The bank account number, and your full name and address must be clearly visible. (You may block out the transaction details on the statement.)
In some cases, we may ask for additional documentation not mentioned above and/or for the documents to be notarized.
If the documentation is not received within 5 business days, your withdrawal request may be declined, and the funds returned to your balance.
Your request will be processed within 5 business days once all the documentation has been received and verified, assuming all requirements have been met.
To ensure a fast processing of the withdrawal, please reply to the email from our support team and attach scanned copies of the requested documentation.
Phone Verification
We may require phone verification before processing your withdrawal request. If we are unable to complete the phone verification, your withdrawal request may be declined and the funds returned to your balance.
Withdrawal Limits
The minimum withdrawal amount is 50 Euro per withdrawal.
The minimum withdrawal amount via bank transfer is 300 Euro per withdrawal.
Withdrawal requests are limited to 5,000 Euro per day.
Withdrawal requests are limited to 10,000 Euro per week.
Withdrawal requests are limited to 20,000 Euro per month.
Any requests not within these limits will be declined, and the funds will be returned to your balance. Our VIP Customers could contact their VIP managers to raise these limits.
You may then place a new withdrawal request in-line with these limits.
Withdrawal Payment Methods
The withdrawal payment methods are the following: Bank transfer.
In certain cases we keep the rights to change the withdrawal method to Wire Transfer.
Card withdrawal can be made only to the same card that was used for deposit to the casino.
Timeframes
We aim to process all withdrawal requests within 24 hours for verified players from the time that we receive all the requested documentation.
Once we have processed your withdrawal, you will receive your funds according to the financial institutions’ regular processes. As a guide, these timelines are usually:
Bank Transfers: 3-10 business days
Important
Please note that once all documentation has been received, all withdrawal requests will be reviewed in accordance with our General Terms and Conditions, Bonus Terms and Conditions and AML Policy.
